We want you to love what you ordered! If something just is not right, here is how returns work.
Return window
- Please request your return within 5 days of delivery. The 5 days begin on the day tracking shows your order as delivered. If your order arrived in more than one package, the window begins when the last package is delivered.
- Once your return is approved, please ship it back within 7 days.
Return condition
- Items must be unworn, with the original tags attached, and in the original clear bag with its SKU label.
- Returns that do not meet these conditions may be declined.
Good to know
- We are not able to offer exchanges. You are always welcome to return an item and place a new order for the size or color you need.
- Original shipping charges are not refundable.
- Return shipping is the customer's responsibility, unless we sent the wrong item or your item arrived damaged.
- Refunds go back to your original form of payment once your return has been received and processed. Please allow about 5 to 7 business days after it arrives for processing.
Final sale items
These items cannot be returned: beauty products, bodysuits, face masks, intimates and lingerie, jewelry, and swimwear.
Where returns are accepted
Returns are available for orders delivered to addresses in the United States, under this same policy. This includes items that ship from our overseas partner warehouse.
How to start a return
Email us at chris@preacherspen.org with your order number and the item you would like to return. We will reply with the next steps.